Crypto.com Review: What You Really Need to Know Before Using It

When people talk about Crypto.com, a global cryptocurrency exchange and app platform that offers trading, staking, and a debit card. Also known as Crypto.com Exchange, it's one of the most visible names in crypto — with billboards, sports sponsorships, and a sleek app that makes trading look easy. But behind the marketing, how does it actually perform for real users?

Many users start with Crypto.com because of its Crypto.com app, a mobile-first platform offering trading, staking rewards, and a Visa debit card that pays crypto cashback. Also known as Celsius app in early days, it’s designed to feel like a banking app — but with crypto. The problem? Rewards aren’t free. They come from locking up your assets, and if the platform struggles, your funds are at risk. The Crypto.com exchange, the underlying trading platform behind the app. Also known as MCO exchange, is where the real action happens — but it’s not as deep or cheap as Binance or Kraken for serious traders.

The Crypto.com fees, the costs for trading, withdrawing, and using the debit card. Also known as transaction charges, vary wildly depending on your tier. If you’re just starting out, you’ll pay higher fees than on other exchanges. The card cashback sounds great — 5% on some purchases — but only if you stake thousands in CRO. And if the price of CRO drops? Your rewards shrink. It’s a loop: you need to hold CRO to get rewards, but the value of CRO depends on how many people believe in the whole system.

Security is another gray area. Crypto.com claims to use cold storage and insurance, but it’s not a bank. If they get hacked — or if regulators come after them — your funds aren’t protected like FDIC deposits. And unlike Coinbase, they’ve never been audited by a major third party. The app is polished, the customer service is hit-or-miss, and the number of supported coins is decent but not best-in-class.

Who is this for? If you want a simple way to buy Bitcoin, earn a little crypto back on your coffee, and don’t mind locking up your assets for rewards, Crypto.com works. If you’re trading large amounts, switching between coins daily, or care about low fees — you’re better off elsewhere. The platform is built for convenience, not efficiency. It’s a gateway, not a home.

Below, you’ll find real user experiences, deep dives into hidden fees, comparisons with other exchanges, and warnings about the risks most people ignore. No fluff. No sponsored hype. Just what happens when you actually use Crypto.com — day after day, month after month.